Privacy Policy

1. Information We Collect

When you use our financial reporting platform, we collect different types of information to provide you with accurate and personalized services. Here's what we gather and why it matters:

Personal Identification Data

We collect basic information when you create an account or reach out to us. This includes your name, email address, phone number, and company details. If you're accessing our investor reporting features, we also collect business registration information and tax identification numbers where required by Thai regulatory authorities.

Financial and Transaction Information

Since we specialize in financial reporting, we process data related to your investment portfolios, transaction histories, and financial statements. This information is strictly used to generate reports and analytics for your review. We don't store complete banking credentials, but we do maintain transaction records for reporting accuracy.

Technical and Usage Data

Like most online platforms, we automatically collect certain technical information when you visit our site. This includes your IP address, browser type, device information, and how you interact with our platform. We use this data to improve performance and fix issues you might encounter.

• Login timestamps and session duration
• Pages viewed and features accessed
• Report generation requests and download history
• Error logs and system diagnostics
• Geographic location data based on IP address

2. How We Use Your Information

Your data serves specific purposes, and we don't use it for anything beyond what's necessary to operate our service effectively.

We regularly review our data processing activities to confirm they align with these stated purposes. If we need to use your information for something new, we'll let you know first.

3. Data Storage and Security

Your financial information is stored on secure servers located in Thailand and backed up in secure data centers that meet international security standards. We use encryption both when data travels between your device and our servers, and while it sits in our databases.

Access Controls and Internal Policies

Not everyone at neodriveconsole can access your data. We maintain strict role-based access controls, meaning employees only see information they need to do their jobs. Our development team works with anonymized data sets whenever possible. All staff members with data access sign confidentiality agreements and receive regular training on data protection practices.

Retention Periods

We keep your information for as long as you maintain an active account with us. After account closure, we retain certain records for seven years to comply with Thai financial regulations and tax requirements. Transaction records related to investor reporting are kept for ten years as mandated by the Securities and Exchange Commission of Thailand.

4. Sharing and Third-Party Access

We don't sell your data to anyone. That said, running a financial reporting platform means working with certain third-party services. Here's who might see your information and why:

• Cloud infrastructure providers who host our servers and databases in Thailand
• Payment processors for handling subscription fees and transactions
• Email service providers for sending reports and account notifications
• Analytics tools that help us understand how people use our platform
• Customer support software for managing your service requests

All third-party providers are carefully vetted and required to sign data processing agreements that meet Thai Personal Data Protection Act standards. They can only use your data for the specific services they provide to us, nothing else.

Legal Disclosures

Sometimes we're legally required to share information with authorities. This includes responses to valid court orders, regulatory inquiries from Thai financial authorities, or investigations into suspected fraud or illegal activity. When possible, we notify affected users before disclosing their data, unless prohibited by law or when doing so would compromise an investigation.

5. Your Rights and Control

Under Thai data protection law, you have several rights regarding your personal information. These aren't just theoretical, we've built tools and processes to make exercising these rights straightforward.

Access and Portability

You can request a complete copy of your personal data at any time. We'll provide this in a structured, machine-readable format within 30 days. Through your account dashboard, you can also download your financial reports and transaction history directly.

Correction and Updates

Most personal information can be updated directly in your account settings. If something looks wrong and you can't fix it yourself, contact us at [email protected] and we'll make the correction within 15 business days.

Deletion and Right to Be Forgotten

You can request deletion of your account and associated data. Keep in mind that we're required to retain certain financial records for regulatory purposes, even after account closure. We'll delete everything we legally can and anonymize the rest. The deletion process typically completes within 60 days.

6. Cookies and Tracking

We use cookies and similar technologies to keep you logged in and remember your preferences. Here's what gets stored on your device:

• Essential cookies for authentication and security (these can't be disabled)
• Preference cookies that remember your dashboard layout and report settings
• Analytics cookies that help us understand which features are most useful
• Performance cookies for monitoring system speed and reliability

You can manage non-essential cookies through your browser settings. Blocking certain cookies might affect how well the platform works for you. We don't use advertising cookies or share cookie data with ad networks.

7. International Data Transfers

While our primary operations are in Thailand, some of our service providers operate servers in other countries. When we transfer data internationally, we ensure adequate protection through standard contractual clauses approved by Thai data protection authorities. If you're accessing our platform from outside Thailand, your data might be transferred to and processed in Thailand where our main servers are located.

8. Children's Privacy

Our financial reporting services are designed for business users and investors. We don't knowingly collect information from anyone under 18 years old. If we discover we've accidentally collected data from a minor, we'll delete it immediately.

9. Changes to This Policy

We review and update this privacy policy periodically. When we make significant changes, we'll notify you by email and through a prominent notice on our platform at least 30 days before the changes take effect. Your continued use of our services after that period means you accept the updated policy. You can always find the current version at neodriveconsole.com/your-privacy.html, and we maintain an archive of previous versions if you want to see what changed.

10. Compliance and Oversight

We comply with the Thai Personal Data Protection Act (PDPA) and maintain registration with the relevant data protection authorities. Our data protection officer reviews all processing activities quarterly and conducts annual compliance audits. If you have concerns about how we handle your data, you can file a complaint with Thailand's Personal Data Protection Committee.